Business Process Redesign
Effective processes are key to delivering the highest-quality of service.
Typically, our business process redesign work generates cost savings of 20 percent to 30 percent of the addressable cost base, but its real advantages are reduced cycle times and increased quality and customer satisfaction.
“But we’ve always done it this way” isn’t an effective business strategy nor is it an efficient way to look at business processes. Successful organizations can respond nimbly and adapt processes quickly to address changing business conditions. Don’t let your business become mired in routines that slow your growth and stifle innovations. Let us examine—and help you improve—your critical business processes.
Leading the Way
Too many companies leave money on the table in their core businesses. More than 80% of executives say they are not even close to achieving full potential in their core business. Our business process redesign consulting services help companies find the untapped growth potential and unrealized cost savings in their core businesses.
Routines tend to inhibit creativity or even critical observation. The independent perspective we can provide will help you identify inefficiencies and obstacles to growth embedded in your current business processes. Then, we’ll help you figure out a way to improve those processes to benefit from cost savings, greater productivity, and an increased ability to quickly respond to change.
Going to Work for You
Some companies hit a wall in their current business and fail to successfully redefine their core. We help firms find successful platforms, often within their own businesses, along with new customer insights and capabilities, to renew their business model. We develop insights that work for our clients. Our approach and recommendations are highly customized and lead to practical actions.
Key Benefits of the Service
Customer-centric businesses build a virtuous cycle we call the customer wheel. We help companies at every stage of growth, developing custom solutions and collaborating with all levels of your business.
- We help you understand customer behaviors
- We help break down barriers to innovation
- We help resolve the pricing paradox
- We help align brand strategy with key objectives
- We help companies nurture loyal customers who are more profitable
We help companies identify quick, targeted, customized solutions as well as strategic and operational improvements to boost underperforming sales organizations.
We help clients define the target customer or sweet spot — the area of distinct advantage over competitors—to inform business decisions and investment allocation.
We ensure marketing investments are generating highest returns and reinforcing the brand positioning; and build a loyal customer base through branding that cultivates a strong, trusted image.
We work with companies to develop a series of positive interactions with the customer to earn their advocacy and inform consistent delivery of experiences to drive top-line growth.